Verzendbeleid
At Glowcelya, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Shipping Destinations
We currently ship to European countries only. We do not ship to addresses outside of Europe at this time.
Supported regions include the European Union (EU), the United Kingdom, Switzerland, Norway, and Iceland. If your country is not available at checkout, unfortunately we are unable to fulfill your order at this time.
We are working on expanding our shipping coverage. Follow us for updates.
Delivery Timeframes
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–5 business days |
Delivery times are estimates and begin from the date your order is dispatched, not the date of purchase. Business days exclude weekends and public holidays.
During peak periods (sale events, holidays), delivery may take slightly longer. We appreciate your patience.
Order Processing
- Orders are processed within 1–2 business days of being placed.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email with tracking information once your order has been dispatched.
- We are unable to modify or cancel an order once it has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size. Any applicable costs will be displayed before you confirm payment.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment. If you have not received tracking information within 3 business days of your order confirmation, please contact us.
Delays & Exceptions
Glowcelya is not responsible for delays caused by:
- Customs clearance processes (where applicable).
- Incorrect or incomplete delivery addresses provided at checkout.
- Adverse weather conditions or carrier disruptions.
- Force majeure events beyond our control.
If your order has not arrived within 10 business days of dispatch, please contact us and we will investigate with the carrier on your behalf.
Failed Deliveries & Returned Parcels
- If a delivery attempt is unsuccessful, the carrier will leave instructions for collection or re-delivery.
- If a parcel is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping charges may apply.
- Glowcelya is not liable for parcels lost due to an incorrect address provided by the customer.
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery at support@glowcelya.com with your order number and photos of the damage. We will arrange a replacement or refund promptly.
Contact Us
For any shipping-related questions, reach out to our support team:
Email: support@glowcelya.com Website: www.glowcelya.com Response Time: Within 2 business days
Glowcelya reserves the right to update this shipping policy at any time. Any changes will be reflected on this page with an updated effective date.