Terugbetalingsbeleid

At Glowcelya, we stand behind every product we make. If you are not completely satisfied with your purchase, we are here to make it right.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return or refund. After 30 days, we are unable to process returns or issue refunds for any reason.

Eligibility for Return

To be eligible for a return, the following conditions must be met:

  1. The item must be in its original, unused condition.
  2. The item must be in its original packaging with all seals intact.
  3. You must provide proof of purchase (order number or receipt).
  4. The return request must be submitted within the 30-day window.
  5. Opened and used products may still qualify under our Satisfaction Guarantee (see below).

Non-Returnable Items

The following items are not eligible for return or refund:

  1. Gift cards or store credit vouchers.
  2. Promotional or free sample items.
  3. Items marked as final sale at the time of purchase.
  4. Items returned without prior authorization from our support team.
  5. Items showing signs of misuse, damage caused by the customer, or tampering.

Satisfaction Guarantee

If you have tried a product and are not satisfied with the results, you may be eligible for a one-time courtesy refund, subject to the following:

  1. The product must have been used as directed.
  2. Only one opened product per order qualifies.
  3. You must contact us within the 30-day return window.
  4. We may ask for photos or additional information to process your request.
  5. Refunds under this guarantee are issued as store credit or to the original payment method, at our discretion.

Refund Rules

  1. Refunds are processed within 5–7 business days of receiving the returned item.
  2. Refunds are issued to the original payment method used at checkout.
  3. Original shipping charges are non-refundable unless the return is due to our error.
  4. Return shipping costs are the responsibility of the customer, unless the return is the result of a Glowcelya error.
  5. If a returned item does not meet eligibility requirements, we reserve the right to reject the refund and return the item at your expense.
  6. Partial refunds may be granted for items not in original condition but eligible under our Satisfaction Guarantee.
  7. We do not process refunds for orders that have been disputed or charged back through a bank or payment provider — please contact us directly before filing a dispute.
  8. Store credit refunds do not expire and can be used on any future Glowcelya order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us immediately at support@glowcelya.com with your order number and photos of the issue. We will send a replacement or issue a full refund at no additional cost. You are not required to return damaged or incorrect items unless specifically requested.

How to Request a Return or Refund

  1. Email us at support@glowcelya.com with your order number, the item(s) you wish to return, and the reason.
  2. Our team will respond within 2 business days with return instructions.
  3. Pack the item(s) securely and ship to the address provided.
  4. Once received and inspected, your refund will be processed within 5–7 business days.

Contact Us

Email: support@glowcelya.com Website: www.glowcelya.com Response Time: Within 2 business days

Glowcelya reserves the right to amend this policy at any time. Changes will be posted on our website and apply to orders placed after the updated effective date.